Privacy Policy
Last Updated: August 21, 2026
Rovines respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains what information we may collect when you visit or make a purchase from our website, how we use it, when it may be shared, and the choices and rights available to you.
1. Information We May Collect
Depending on how you use our website, we may collect information such as:
- Your name
- Email address
- Billing and shipping address
- Order and purchase details
- Information you provide when contacting us
- Device, browser, IP address, and general website usage information that may be collected automatically
We collect information that is reasonably necessary to operate our website, process orders, provide customer support, and improve our services.
2. How We Use Your Information
We may use your personal information to:
- Process and manage your orders
- Arrange delivery within the United Kingdom
- Communicate with you about your order or enquiry
- Provide customer support
- Process approved returns and refunds
- Help prevent fraudulent or unauthorized activity
- Maintain and improve our website and services
- Comply with applicable legal obligations
3. Payments
Payments on Rovines are processed through PayPal. When you choose to pay using PayPal, your payment information is handled according to the applicable PayPal processes and privacy practices.
Rovines does not need to collect or store your complete payment card details when payment processing is handled through the payment provider.
4. Order and Delivery Information
To process and deliver your order, we may use information such as your name, delivery address, and relevant contact details.
We use Evri as our shipping carrier. Information necessary to deliver your order may be shared with the carrier for shipping and delivery purposes.
5. How We May Share Information
We do not sell your personal information to third parties.
We may share relevant information with trusted service providers when necessary to operate our store and provide our services. This may include payment providers, shipping carriers, website and technical service providers, and other service providers involved in operating our business.
We may also disclose information where required or permitted by applicable law.
6. Cookies and Similar Technologies
Our website may use cookies and similar technologies to help the website function, remember certain preferences, understand website usage, and improve the user experience.
You may be able to control or remove cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some parts of our website.
7. Data Retention
We keep personal information for as long as reasonably necessary for purposes such as processing orders, providing support, handling returns and refunds, maintaining business records, resolving disputes, complying with legal obligations, and protecting our business.
The length of time information is retained may vary depending on the type of information and the reason it was collected.
8. Data Security
We take reasonable administrative and technical measures designed to protect personal information against unauthorized access, loss, misuse, or disclosure.
However, no method of transmitting information over the internet or storing electronic data can be guaranteed to be completely secure. While we take reasonable steps to protect information, we cannot guarantee absolute security.
9. Your Privacy Rights
Depending on applicable data protection law and your circumstances, you may have rights regarding your personal information. These may include the right to request access to certain personal information, request correction of inaccurate information, request deletion in certain circumstances, or raise an objection to particular processing activities.
If you would like to make a privacy-related request, please contact us at support@rovines.shop. We may need to verify your identity before responding to certain requests.
10. Third-Party Services
Our website or services may involve third-party providers, including PayPal for payment processing and Evri for delivery services.
These providers may have their own privacy policies and practices. We encourage you to review the privacy information provided by any third-party service when relevant to your use of their services.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, services, or applicable requirements.
When changes are made, the updated version will be posted on this page with a revised “Last Updated” date. We encourage customers to review this page periodically.
12. Contact Us
If you have questions or concerns about this Privacy Policy or how your personal information is handled, please contact us by email:
Email: support@rovines.shop
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (GMT+1)