FAQ

1. What does Rovines sell?

Rovines offers a variety of artificial necklaces. Product information is provided on each product page to help you understand the item before placing an order.

2. Where do you ship?

We currently ship only within the United Kingdom. International shipping is not currently available.

3. Is shipping free?

Yes. We offer free standard shipping on eligible orders within the United Kingdom. There are no additional charges for standard shipping.

4. Which shipping carrier do you use?

We use Evri to deliver orders.

5. What is your order cut-off time?

Our order cut-off time is 3:00 PM (GMT+1).

Orders placed before 3:00 PM on a business day enter our normal processing schedule. Orders placed after 3:00 PM may be treated as orders received on the next business day.

6. How long does order processing take?

Order processing generally takes 1 to 2 business days. During this time, we review and prepare your order for dispatch.

7. How long does delivery take?

The estimated transit time after dispatch is 3 to 4 business days.

The estimated total delivery time, including processing and transit, is approximately 4 to 6 business days.

8. Can my order be delayed?

Yes. Delivery times are estimates, and delays can sometimes occur due to carrier operations, public holidays, severe weather, high delivery volumes, incorrect delivery information, or other circumstances outside our direct control.

If your package is delayed, please contact us at support@rovines.shop so we can review the available order and delivery information.

9. Can I change or cancel my order?

You can request an order change or cancellation within 1 day (24 hours) of placing your order by contacting us at support@rovines.shop.

We will review your request and make reasonable efforts to assist. However, once an order has entered processing or has been dispatched, changes or cancellations may no longer be possible.

10. What payment method do you accept?

We currently accept payments through PayPal.

11. What currency are your prices shown in?

All prices on the Rovines website are displayed in British Pounds Sterling (GBP £).

12. Can I return an item?

Yes. You may request a return within 20 days of receiving your order.

We accept return requests for both defective and non-defective artificial necklaces, subject to the conditions explained in our Returns & Refund Policy.

13. What should I do if my necklace arrives damaged or defective?

Please contact us at support@rovines.shop and provide clear photographs showing the artificial necklace and the reported issue.

We will review the information and determine the appropriate next steps. If the issue is confirmed and the approved return is our responsibility, the applicable return label cost will be covered by Rovines.

14. What if I receive the wrong item?

If you receive an item different from what you ordered, please contact us at support@rovines.shop with clear photographs and relevant order details.

After reviewing and approving the request, we will provide the appropriate return instructions. Where the incorrect item was sent due to our mistake, Rovines will cover the applicable return label cost.

15. Do I need to provide photos when reporting a problem?

Yes, for issues involving a damaged, defective, or incorrect item, we ask you to provide clear photographs as supporting evidence.

This helps us review the issue accurately and provide the appropriate return instructions.

16. Who pays for return shipping?

For approved non-defective returns, the customer is responsible for the return shipping or return label cost.

If an approved return is required because of our mistake, such as an incorrect item being sent, or because of an eligible damaged or defective item for which we are responsible, Rovines will cover the applicable return label cost.

17. Can I return a non-defective item?

Yes. Non-defective return requests may be accepted within the 20-day return window, provided the item meets the applicable return conditions.

The returned artificial necklace should be in the same condition in which it was received and should not be damaged, altered, or used in a way that affects its condition.

18. Do you offer exchanges?

No. We currently do not offer direct exchanges.

If you would like a different item, you may return an eligible item according to our Returns & Refund Policy and place a new order separately.

19. Do you charge a restocking fee?

No. Our restocking fee is £0.

However, returned products must still meet the applicable return conditions.

20. How long does a refund take?

Once an approved return has been received and reviewed, please allow up to 8 business days for the refund to be processed.

Approved refunds are issued to the original payment method used for the order.

21. Why is my refund delayed?

In some cases, a refund may take additional time to appear after it has been processed due to PayPal or other payment processing procedures.

If you believe your refund is taking longer than expected, please contact us at support@rovines.shop, and we will review the available refund information.

22. How can I contact Rovines?

You can contact us by email:

Email: support@rovines.shop
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (GMT+1)