Payment Policy
At Rovines, we aim to keep the payment process clear and straightforward. This Payment Policy explains the payment method currently accepted on our store, how payments are handled, and what customers should know before placing an order.
Accepted Payment Method
Rovines currently accepts payments through PayPal.
When placing an order, you can complete your payment using the payment options available through PayPal. The availability of specific payment options may depend on your PayPal account, location, or PayPal’s own services and requirements.
Currency
All prices on the Rovines website are displayed in British Pounds Sterling (GBP £).
Your order total will be shown during the checkout process before you complete your purchase. We recommend reviewing the order details and total amount carefully before submitting payment.
Payment Confirmation
An order is normally considered successfully placed after the payment process has been completed and the transaction is confirmed.
If a payment is unsuccessful, declined, cancelled, or cannot be completed, the order may not be processed. In such cases, you may need to try the payment process again through PayPal.
Order Review
After a successful payment, your order may enter the processing stage. Payment confirmation does not necessarily mean that an order has already been dispatched.
We may review order details when necessary to ensure that the order information is complete and can be processed correctly.
Payment and Order Cancellation
If you wish to request an order cancellation, please contact us at support@rovines.shop within 1 day (24 hours) of placing your order.
We will review your request and make reasonable efforts to assist. However, once an order has entered processing or has been dispatched, cancellation may no longer be possible.
If a cancellation is approved and payment has already been completed, any applicable refund will be handled according to our Returns & Refund Policy.
Refunds
Where a refund is approved, it will be issued to the original payment method used for the order.
As Rovines currently accepts payments through PayPal, approved refunds will generally be processed through the applicable original PayPal payment method.
Please allow up to 8 business days for an approved refund to be processed after the required review has been completed. In some cases, additional time may be required for the refund to appear, depending on PayPal or other payment processing procedures.
Payment Issues
If you experience a problem while completing a payment or have a question about a payment related to your Rovines order, please contact us by email. When contacting us, provide relevant order information so we can review your request.
Contact Us
For payment-related questions, please contact us at:
Email: support@rovines.shop
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (GMT+1)