Shipping Policy
At Rovines, we aim to provide clear and straightforward delivery information for every order. This Shipping Policy explains where we ship, how orders are processed, estimated delivery times, and what may happen if a package is delayed.
Shipping Area
Rovines currently ships only within the United Kingdom. We do not currently offer international shipping.
Shipping Cost
We offer free standard shipping on all eligible orders delivered within the United Kingdom. There are no additional shipping charges added for standard delivery. All product prices and applicable order amounts on our store are displayed in GBP (£).
Shipping Carrier
Orders are delivered using Evri. Once your order has been processed and handed over for delivery, the shipment will follow the carrier’s delivery process.
Order Cut-Off Time
Our daily order cut-off time is 3:00 PM (GMT+1).
Orders received before 3:00 PM on a business day will enter our normal order processing schedule. Orders placed after 3:00 PM may be treated as orders received on the following business day for processing purposes.
Orders placed on weekends or outside our business hours will be processed according to our next available business day schedule.
Processing Time
After an order is placed, please allow approximately 1 to 2 business days for processing.
During this time, we review the order and prepare it for dispatch. Processing time does not normally include the transit period with the shipping carrier.
Please note that an order being processed does not mean that it has already been dispatched. Once the order is ready and handed over to the carrier, the transit period begins.
Transit Time
After dispatch, the estimated transit time is 3 to 4 business days.
Transit time refers to the period during which the package is with the shipping carrier and moving toward the delivery address.
Estimated Delivery Time
The overall estimated delivery time is approximately 4 to 6 business days, based on:
- Processing Time: 1 to 2 business days
- Transit Time: 3 to 4 business days
These timeframes are estimates and may vary depending on the delivery location, carrier operations, weekends, public holidays, or other circumstances outside our direct control.
Delivery Delays
Although we work to process orders within the stated timeframe, delays can occasionally occur after a package has been dispatched.
Possible reasons may include carrier delays, increased delivery volumes, severe weather, public holidays, incorrect or incomplete delivery information, or other unexpected circumstances.
If your package has not arrived within the expected timeframe, please contact us at support@rovines.shop. We will review the available order and delivery information and provide assistance where possible.
Late or Delayed Packages
A delivery delay does not automatically mean that a package is lost. If tracking or delivery information indicates that additional time is required, we may need to allow the carrier reasonable time to complete the delivery or provide further information.
If a package is significantly delayed, we will review the circumstances based on the available delivery and carrier information and determine the appropriate next steps.
Delivery Address Responsibility
Please make sure that your shipping address is complete and accurate before placing your order.
Rovines cannot guarantee changes to the delivery address once an order has entered processing or has been dispatched. Incorrect, incomplete, or inaccessible delivery addresses may result in delays or delivery issues.
Order Changes and Cancellations
If you need to request a change or cancellation, please contact us at support@rovines.shop within 1 day (24 hours) of placing your order.
We will review your request and make reasonable efforts to assist. However, once an order has entered processing or has already been dispatched, changes or cancellations may no longer be possible.
Business Days and Hours
Our business days and customer support hours are:
Monday to Friday: 9:00 AM–5:00 PM (GMT+1)
Business days generally do not include weekends or applicable public holidays. Orders placed outside business hours may be reviewed on the next available business day.
Contact Us
If you have a question about shipping or your order delivery, please contact us by email:
Email: support@rovines.shop
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (GMT+1)